0845 200 2542 info@hesis.co.uk

Dear customer,

At HESIS we recognise that we are in a situation that us and the majority of the world haven’t seen before. As the coronavirus continues to spread it’s our responsibility to ensure the safety of staff, suppliers and customers. We value the great personal relationship we have with our customers and suppliers. With this in mind, we feel that it’s important to assure you of our commitment to satisfy requirements of our contracts through the stringent and thorough procedures we have in place.

We provide services to a number of Critical Infrastructure customers and at this time we recognise the importance of us helping to keep these sites functional. We aim to prioritise these customers when they require our services whilst maintaining a satisfactory service across all our projects.

Supply Chain

We are taking all reasonably practicable measures to ensure we continue to supply our range of services with an uninhibited level of supply chain support, and continue to respect the values we hold dear in our business relationships.

As long as our clients permit us access , the government allows us to travel, and our supply chain has product available through functioning transport networks , we are confident that we will continue to be able to source and supply products to our customers. However , in the event that we , our supply chain or our clients experience any associated problems which might adversely impact our services , HESIS will work with all stakeholders to try to mitigate any impact. To this end we are in regular communication with our suppliers.

Steps HESIS are taking in response to the outbreak:

Our priorities are to function as normal, to continue to service our customers with minimal disruption, and to protect all our staff.

We continue to monitor the communications from Government and health professionals, and we are holding daily conference calls with all senior management to assess our response to the current guidance. Internally we have a robust 4 stage business continuity plan, which mirrors the stages that the government has already outlined, and will follow its advice relative to which stage we are at.

HESIS has plans in place for home-working and are able to move people from the office to home-working if and when necessary. This should have minimal impact on our service to you ; phone numbers, email addresses, skype etc will all be the same, and staff have access to all the same systems they use on-site.

In our working areas, all common surfaces – door handles, handrails, light switches etc – throughout the building will be cleaned regulalry.

New procedures for external visitors – essentially, we won’t receive any external visitors unless they are assessed as both low-risk and business critical.

Additional measures introduced in kitchen and canteen areas including replacement of towels with paper towels.

Clear guidance issued to all staff on procedures including personal and workplace hygiene

New procedures for self-isolation.

Consistent monitoring of the situation by management to continuously develop our policies in response to changing circumstances.

For a limited period of time, we will refrain from requesting customer signatures on our engineer’s PDA’s, so that we limit any risk of transmission either way. We hope you understand that therefore job reports will only have names and not signatures when you receive them. We hope that you understand this variation from British Standards Guidance for a short period.

These are uncertain times; we’ve no idea how the virus will spread nor the wider impact on behaviour or economies. What we can guarantee is that – as always – we’re here to help and will be throughout the coronavirus threat and well beyond. Our customers have supported us for 13 years and we will always support you in return.

Whatever help or support you need or concerns you have, please don’t hesitate to contact us.

Keep safe.

Barry Juggins

Managing Director