0845 200 2542 info@hesis.co.uk

We’re currently recruiting for two Contract Support Co-ordinators.  The key focus for this role is to Provide dedicated support to designated customers inclusive of engineering allocation and resource.

Candidates must have effective communication, co-ordination and planning skills with experience of using FSI’s Concept Evolution CAFM system, including associated modules.

You will report into the Service Desk Team Leader.


Working to company policy and strategy as determined by the Directors to provide a single point of contact for all issues relating to the installation reactive and planned preventative maintenance requests as required.


  • Receiving new reactive calls from customers and dealing with them appropriately.
  • Review open and uncompleted call-out and PPM performance on designated CAFM system (Concept) daily and drive improvements and changes.
  • To take ownership for the requirements of complete service delivery within designated areas.
  • Co-ordination of planned and reactive maintenance.
  • Adhere to KPI’s / metrics as set within processes and procedures
  • Awareness of the importance of information held and the legal and ethical duty to maintain that confidentiality.
  • Ensure the ‘safety comes first’ message is alive, visible an engaged throughout all activities.


  • Actively using or experience of FSI’s Concept Evolution CAFM system, including associated modules.
  • A minimum of 1-2 years relevant experience within the FM/M&E maintenance industry.
  • Currently in the position of an active & busy Service/Help desk within the FM sector, with a good understanding of engineering services.

If you would like more information please contact Joanne Buckley at joanne.buckley@hesis.co.uk for more information. Alternatively, if you know someone who would be a good fit, please do share the opportunity with them and let them know they can contact Joanne to find out more.