0845 200 2542 info@hesis.co.uk

We’re currently recruiting for two Contract Support Co-ordinators.  The key focus for this role is to Provide dedicated support to designated customers inclusive of engineering allocation and resource.

Candidates must have effective communication, co-ordination and planning skills with experience of using FSI’s Concept Evolution CAFM system, including associated modules.

You will report into the Service Desk Team Leader.

PURPOSE OF ROLE:

Working to company policy and strategy as determined by the Directors to provide a single point of contact for all issues relating to the installation reactive and planned preventative maintenance requests as required.

OVERVIEW OF ROLE:

  • Receiving new reactive calls from customers and dealing with them appropriately.
  • Review open and uncompleted call-out and PPM performance on designated CAFM system (Concept) daily and drive improvements and changes.
  • To take ownership for the requirements of complete service delivery within designated areas.
  • Co-ordination of planned and reactive maintenance.
  • Adhere to KPI’s / metrics as set within processes and procedures
  • Awareness of the importance of information held and the legal and ethical duty to maintain that confidentiality.
  • Ensure the ‘safety comes first’ message is alive, visible an engaged throughout all activities.

DESIRABLE EXPERIENCE:

  • Actively using or experience of FSI’s Concept Evolution CAFM system, including associated modules.
  • A minimum of 1-2 years relevant experience within the FM/M&E maintenance industry.
  • Currently in the position of an active & busy Service/Help desk within the FM sector, with a good understanding of engineering services.

If you would like more information please contact Joanne Buckley at joanne.buckley@hesis.co.uk for more information. Alternatively, if you know someone who would be a good fit, please do share the opportunity with them and let them know they can contact Joanne to find out more.